Service Quality Assurance Department

The Service Quality Assurance Department plays a critical role in the continuous assessment of the quality of services, solutions, capabilities, and programs.

The department takes ownership of the testing process and ensures visibility, traceability, and control of the process at all times in order to deliver high quality solutions. This also includes an incident monitoring system to track reported incidents and their resolutions.

On the other hand, the department also ensures that the solutions developed match and satisfy the strategic needs of clients and identifies areas for improvement.

The department makes sure to follow best practices and quality management methods that help the organization close the gap between its current state and its ideal future state.