Infrastructure and Technical Operations

The Infrastructure and Technical Operations department at RAK EGA plays a crucial role through architecting, building and maintaining the infrastructure of for all government departments in Ras Al Khaimah, in addition to providing ongoing support on all technical aspects of operations such as networking, communications, servers, storage, backup, workstations and portable devices.

The department also oversees technical operations and provides technical support to government departments through its technical support center and using the latest technologies to provide multiple levels of support while adhering to KPIs and Service Level Agreements (SLAs).

In addition, the department executes a number of strategic projects aimed at improving the level of services offered by government departments through facilitating inter-department communication and coordination.